MX30  Enterprise Media Exchange

The MX30 is a powerful system that enables multimedia communications for all workers in a small office. By integrating the functions of many devices into a compact box, the MX30 simplifies the VoIP network of any deployment. As well as being a comprehensive solution, the MX30 is easy to install, use, and maintain.

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MX250  Enterprise Media Exchange

The MX250 is a truly converged product that makes VoIP affordable for small to medium businesses or branch offices. This single 2U box (3.5" high) scales from 5 to 250 users without the additional hardware. It combines the functionality of a PBX, voice mail server, voice gateway, and internet gateway. Built with the same technology and the same productivity tools as the MX1200, the MX250 provides smaller sites with all premium features at attractive prices.

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MX1200 Enterprise Media Exchange

The MX1200 is a truly converged product that finally makes VoIP viable for the enterprise. This single 2U box (3.5" high) brings together the functionality of a PBX, voice mail server, switch router, and internet gateway. With a host of productivity applications, such as instant messaging, presence, and voicemail management on the PC, the MX1200 can streamline communications for facilities with 25 to 1200 users. Companies can easily deploy and manage the MX1200 within new or existing networks because the system is 100% based on open standards, embedding technologies such as SIP, TAPI, VoiceXML, and Linux.

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MXIE, MX Interface for End Users

Using MXIE with an MX system greatly enhances the user experience. It provides users with central and local address books, dynamic call routing, sending and receive of voice and fax messages, sending and receiving of instant messages, view of other's presence, configuration of comprehensive call handling rules, email notification of fax and voice mail, and login access to ACD and operator groups. MXIE can be used either as a standalone tool with its internal softphone, or it can be used with in conjunction with a desk phone. A user can operate under the basic or advanced versions of MXIE.

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MXGroup, Grouping option for MX250

The MXgroup software license for an MX250 allows it to be part of a group of MX250 systems. This permits the extension of most features of an MX250 across multiple locations and therefore makes a company spread among multiple locations appear as one. Users at any one location can communicate with users at other locations in the same way that they communicate with users at the same location. You can configure a single group to include MX250 systems or MXclusters from 2 to 32 locations, which allows an enterprise to scale its deployment to 10,000 users. The MX250 systems communicate over a WAN or the Internet and are easily configured. No intervention is required by the users of the systems.

Redundancy

The Redundancy option on the MX250 provides automatic recovery during a hardware failure. The redundancy configuration uses an N+1 scheme where N can be one, two, three, or four MX250 boxes that services users during normal operation within a single deployment. The extra MX250 serves as a warm standby, which contains a mirror image of the configuration of the MX250 systems that run in normal operation. When an MX250 fails during normal operation, the standby MX250 automatically take over the failed unit with only a few minutes of down time. The redundancy option requires the additional purchase of the standby MX250 and an XRS12 chassis to switch the PSTN circuits. Only the redundancy license is required on the standby MX250; the mirrored configuration for licenses is not required.

Inbound Call Center (formerly named Advanced ACD)

The Inbound Call Center (form named Advanced ACD) option for the MX250 provides features that help to streamline call handling for companies that have dedicated call centers. An Inbound call center group can be provisioned with 64 agents, and there can be as many as 60 calls in a queue. Features include call queueing, real time supervisory monitoring, wallboard, detailed reports for agent and group performance, automatic logging out of unresponsive agents, music on hold, promotional messages while on hold. call quit options, queue prioritization, instant messaging between agents and supervisors, and queue overflow handling.

Fax Server , Termination and Origination on MX250

The fax option on the MX250 provides origination and termination of real time fax sessions directly on the MX250. This eliminates the requirement for external fax machines or servers. You can configure a system to handle up to 16 fax sessions. Fax resources can be shared among all users, so you can configure a fax DID separate from the voice DID for each user.

ALG , Connectivity of to public SIP gateways

The MX250 can connect to Internet Telephony Service Providers (ITSPs) for public SIP access to phone service. ITSPs can provide IP trunking for all business calls, eliminating the need for direct connectivity to the PSTN. At the SIP layer (application layer), ALG services translate the public IP address with private corporate addressing to allow phone calls between private IP phones within the corporate firewall to communicate with public SIP gateways. With ALG services on the MX250, a business can connect up to 50 simultaneous trunk calls through ITSPs.

VPN, Termination on MX250

The MX250 has internal capabilities for terminating up to 50 VPN (IPsec) tunnels from external VPN clients such as laptops, home routers, or IP phones. This ability is ideal for corporate deployments of the MX250 where there is no external VPN concentrator to terminate remote users. With VPN tunneling directly into the MX250, business can quickly extend MX250 voice and collaboration services to the few remote workers while providing a secure data access to corporate network servers.

Firewall and NAT

The MX250 can be enabled this functionality for businesses who do not have an external firewall and NAT in their corporate network. This option allows you to add a firewall between the two Ethernet ports on the MX250 or between one Ethernet port and a T1 circuit that is terminating PPP. The MX firewall is a layer 3 and layer 4 device, with stateful inspection of the packets and a throughput of about 2 Mb/s.